{"id":95824,"date":"2024-08-27T15:16:46","date_gmt":"2024-08-27T12:16:46","guid":{"rendered":"https:\/\/www.instinctools.com\/?post_type=success-stories&#038;p=95824"},"modified":"2025-09-12T17:10:18","modified_gmt":"2025-09-12T14:10:18","slug":"conversational-ai-chatbot-for-a-bank","status":"publish","type":"success-stories","link":"https:\/\/www.instinctools.com\/success-stories\/conversational-ai-chatbot-for-a-bank\/","title":{"rendered":"Conversational AI Chatbot For a Bank"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"95824\" class=\"elementor elementor-95824\" data-elementor-post-type=\"success-stories\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd488e6 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"4bd488e6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-352baa33\" data-id=\"352baa33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33b6c59e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33b6c59e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-11ffa7e2\" data-id=\"11ffa7e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b72ec35 elementor-widget__width-initial elementor-widget-tablet__width-inherit heading-1 elementor-widget-widescreen__width-initial elementor-widget elementor-widget-heading\" data-id=\"3b72ec35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conversational AI Chatbot For a European Bank<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7052603a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7052603a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1fed6974\" data-id=\"1fed6974\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef998f elementor-widget__width-initial elementor-widget-tablet__width-inherit lead elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ef998f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How strengthening their existing chatbot for customer support with GPT-4 capabilities and voice assistance empowered a Czech bank to boost their 30-day retention rate by <strong>7%<\/strong>, Net Promoter Score (NPS) by <strong>34%<\/strong>, and First Contact Resolution (FCR) by <strong>60%<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1422c59b elementor-widget__width-initial elementor-widget-tablet__width-inherit lead elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1422c59b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry<\/strong>:<br \/>Finance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9ea5e elementor-widget__width-initial elementor-widget-tablet__width-inherit case-pdf-download elementor-mobile-align-center elementor-widget-widescreen__width-initial elementor-widget-laptop__width-initial elementor-widget elementor-widget-global_button\" data-id=\"4c9ea5e\" data-element_type=\"widget\" data-widget_type=\"global_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"global-button-wrapper \">\n            <a href=\"#\" class=\"global-button global-button-link global-button-type-filled global-button-size-l \">\n                <span class=\"global-button-content-wrapper\">\n                    <span class=\"global-button-text\">Download<\/span>\n                                    <\/span>\n            <\/a>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df86f7a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-widescreen__width-initial case-tags elementor-widget elementor-widget-text-editor\" data-id=\"7df86f7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Software Product Development<\/p><p>AI Development<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f4634e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f4634e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363b0e77\" data-id=\"363b0e77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b19c9e8 elementor-widget elementor-widget-breadcrumbs\" data-id=\"6b19c9e8\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.instinctools.com\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-decf2a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"decf2a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d254c0f\" data-id=\"6d254c0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-702ec15e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"702ec15e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7d5bd36a\" data-id=\"7d5bd36a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ccf3636 heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"1ccf3636\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33c93f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33c93f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-243863c\" data-id=\"243863c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fe92f3 elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"8fe92f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The worldwide shift from brick-and-mortar banks with face-to-face interactions to <strong>online banking<\/strong> in the 1990s was a major disruption of the banking industry. Since then, it has been one of the technologies shaping the future of finance.<\/p><p>However, customer expectations have evolved over the decades. <strong>Customers of all generations shifted towards resolving their queries through a chatbot in a banking app<\/strong> rather than making a call, emailing, or visiting a physical location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c9dee8c\" data-id=\"c9dee8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa2a077 elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"fa2a077\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Most-used banking communication channels among different generations <\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9548449 body elementor-widget__width-auto elementor-widget elementor-widget-inline-list\" data-id=\"9548449\" data-element_type=\"widget\" data-widget_type=\"inline-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"inst-inline-list blue\"><li class=\"inst-inline-list__inner\"><div class=\"inst-inline-list__item\"><p>Chatbot in mobile app<\/p><\/div><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f446598 body elementor-widget__width-auto elementor-widget elementor-widget-inline-list\" data-id=\"f446598\" data-element_type=\"widget\" data-widget_type=\"inline-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"inst-inline-list purple\"><li class=\"inst-inline-list__inner\"><div class=\"inst-inline-list__item\"><p>Call<\/p><\/div><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75bc146 body elementor-widget__width-auto elementor-widget elementor-widget-inline-list\" data-id=\"75bc146\" data-element_type=\"widget\" data-widget_type=\"inline-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"inst-inline-list orange\"><li class=\"inst-inline-list__inner\"><div class=\"inst-inline-list__item\"><p>Email<\/p><\/div><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-577f96c body elementor-widget__width-auto elementor-widget elementor-widget-inline-list\" data-id=\"577f96c\" data-element_type=\"widget\" data-widget_type=\"inline-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"inst-inline-list green\"><li class=\"inst-inline-list__inner\"><div class=\"inst-inline-list__item\"><p>Physical branch visit<\/p><\/div><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dce48 elementor-widget elementor-widget-image\" data-id=\"c3dce48\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1051\" height=\"574\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img1.png\" class=\"attachment-full size-full wp-image-95827\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-197abb8 elementor-widget-tablet__width-inherit caption elementor-widget elementor-widget-text-editor\" data-id=\"197abb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Source: American Bankers Association, 2023<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a2a314 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a2a314\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e6367b blue\" data-id=\"6e6367b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04fe1ce elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"04fe1ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The gen AI boom became one of the main contributors to the rise of customer demands. <strong>End users were starving for more human-like, efficient, and fast communication in mobile banking, especially with chatbots as a leading communication channel.<\/strong> And banks had to shape up or ship out. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e79bdd1\" data-id=\"e79bdd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-905674e elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"905674e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our client \u2013 a <strong>trailblazing Czech bank<\/strong> \u2013 saw it as a golden opportunity and didn\u2019t miss the chance to capitalize on it. They have been pushing the frontiers of local banking since 2015, and when the gen AI spike started, the client\u2019s center of excellence immediately concentrated on <strong>quick-win<\/strong> strategies of implementing conversational AI in finance services. <strong>Enriching their existing chatbot functionality with natural language processing (NLP) and generative AI capabilities<\/strong> became one of the projects at the top of their priority list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59dda58a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59dda58a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f7c684d\" data-id=\"4f7c684d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7091801 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7091801\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3004c75\" data-id=\"3004c75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92c8fda elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"92c8fda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To undertake the initiative, the client needed an <strong>AI-savvy tech partner<\/strong> by their side to confidently and safely integrate the new tech. With data security being a high-stakes issue, they were looking for a<strong> vendor conformed to the ISO 27001:2022 standard<\/strong>. Instinctools\u2019 data scientists and software engineers took the lead in crafting a <strong>stable and secure conversational AI chatbot.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ba382ea elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1ba382ea\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11d8e107\" data-id=\"11d8e107\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-93418c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93418c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7b83d22\" data-id=\"7b83d22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de75166 heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"de75166\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ed2cbe9\" data-id=\"ed2cbe9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b76e81 elementor-widget-laptop__width-inherit body elementor-widget-widescreen__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b76e81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The client envisioned a <strong>gen AI-powered chatbot with an intelligent Siri-like voice assistant.<\/strong> Such an ambitious solution required in-depth knowledge of large language models (LLMs), pattern and speech recognition, and other frontier technologies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f64cca6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f64cca6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-75c2bcf0\" data-id=\"75c2bcf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28991bfa custom-ordered-list custom-ordered-list--big custom-ordered-list--purple heading-4-bold elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"28991bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h3>Choosing the project\u2019s AI linchpin<\/h3><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fba4d46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fba4d46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c91ff87\" data-id=\"c91ff87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f57ce85 elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"f57ce85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The client\u2019s app has <strong>over 100,000 users,<\/strong> and they needed an LLM capable of handling a large volume of customer queries simultaneously. <strong>ChatGPT 4.0<\/strong> was a go-to option, as it can <strong>process 12,000+ inquiries and transactions per second even in peak hours.<\/strong> Moreover, this pre-trained language model is well-versed in basic banking concepts and doesn\u2019t require extensive fine-tuning, enabling swift project development. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2ac36d0\" data-id=\"2ac36d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68c380a elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"68c380a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>However, finance institutions can\u2019t hop on the open-source large language model right away due to restrictions of compliance regulations, such as GDPR, CCPA, etc. <strong>Banks had to use private models running in a controlled environment.<\/strong><\/p><p>Hence, we <strong>deployed a private instance of GPT-4 within the client\u2019s Azure tenant, connected their initial platform-based chatbot to the LLM through the API,<\/strong> and proceeded with rewiring the banking chatbot\u2019s functionality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7481519 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7481519\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1e92f3f\" data-id=\"1e92f3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-888d2bc custom-ordered-list custom-ordered-list--big custom-ordered-list--purple heading-4-bold elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"888d2bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h3>Stepping up text chatting patterns<\/h3><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fa7a3f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa7a3f0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f940230\" data-id=\"f940230\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-539d62a elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"539d62a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Moving forward, we provided the <strong>LLM access to a sanitized dataset of internal banking data,<\/strong> such \u2028as answers to the FAQs, information about bank offerings, user guidelines for performing various operations, etc. As a result, human-like conversations have covered finance and card management, transactions, loan management, investing, savings account creation, credit score monitoring, filing insurance claims \u2014 the list can go on and on.<\/p><p>Here\u2019s a <strong>high-level scheme<\/strong> of how GPT-powered banking chatbot works:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c8e9d05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8e9d05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-474aa7d\" data-id=\"474aa7d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d12da83 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d12da83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1558\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img2.png\" class=\"attachment-full size-full wp-image-95832\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea90077 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"ea90077\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1312\" height=\"1724\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img3.png\" class=\"attachment-full size-full wp-image-95833\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1cef24 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"a1cef24\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"619\" height=\"2206\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img4.png\" class=\"attachment-full size-full wp-image-95834\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9126929 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9126929\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2fe367b\" data-id=\"2fe367b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a67a43f elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"a67a43f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1096\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img5.png\" class=\"attachment-full size-full wp-image-95835\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-76c6268\" data-id=\"76c6268\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dfc2a8 elementor-widget-laptop__width-inherit body elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2dfc2a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrating GPT-4 capabilities for customer support enabled the bank to <strong>solve user queries at least four minutes faster<\/strong> than with their previous middling chatbot. LLM implementation also helped decrease the number of requests that escalated to human support <strong>from 37% to 2%<\/strong> and step up First Contact Resolution (FCR) <strong>by 60%.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f711e1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f711e1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fa64815\" data-id=\"fa64815\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64e5bad custom-ordered-list custom-ordered-list--big custom-ordered-list--purple heading-4-bold elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"64e5bad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h3>Enabling full digital banking capabilities at the tip of a finger\u2026 and tongue<\/h3><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-74b3d3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b3d3c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a6c09ce\" data-id=\"a6c09ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b58378c elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"b58378c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Motivated by their rapid gains, the client doubled down on reimagining user experience with conversational AI for finance. They announced pre-subscription to the new trailblazing features for their existing customers, who give <strong>explicit consent to access some of their profile data.<\/strong> In exchange, users were offered to be the first testers of a highly intelligent feature, a <strong>personalized virtual financial advisor.<\/strong> By analyzing customer data, their saving and expense patterns, the chatbot provides tailored insights, proactively helping users reach their financial goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-951d150\" data-id=\"951d150\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae74131 elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"ae74131\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Another grand step was the adoption of <strong>automatic speech recognition<\/strong> (ASR). Customers can now effortlessly <strong>manage their finances with simple, conversational commands.<\/strong> With voice-activated banking, users can send money, check balances, and more, all with the ease of a casual conversation. For example, if a user says, \u201cSend \u20ac150 to my mom,\u201d the bot will immediately generate a confirmation form for this request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2f2af3a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f2af3a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d572eae\" data-id=\"d572eae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb03d64 elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-image\" data-id=\"bb03d64\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img6.png\" class=\"attachment-full size-full wp-image-95836\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-412d4c5\" data-id=\"412d4c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29223da elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"29223da\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img7.png\" class=\"attachment-full size-full wp-image-95837\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b1d44c4\" data-id=\"b1d44c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eb338c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"9eb338c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img8.png\" class=\"attachment-full size-full wp-image-95838\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-816f831 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"816f831\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6bb49cc\" data-id=\"6bb49cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ddb17 elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"56ddb17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pattern recognition<\/strong> under the hood of the chatbot enables it to anticipate the user\u2019s needs, spotting keywords, such as \u201cpay\u201d, \u201csend\u201d, \u201ctransfer\u201d, etc.<\/p><p>Here\u2019s, for instance, how the software reacts to the word \u201csend\u201d based on the user\u2019s spending habits. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-15e412b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15e412b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a581e3a\" data-id=\"a581e3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-308b250 elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"308b250\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img9.png\" class=\"attachment-full size-full wp-image-95839\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-67047de\" data-id=\"67047de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81678fa elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"81678fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img10.png\" class=\"attachment-full size-full wp-image-95862\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-14deebe\" data-id=\"14deebe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57b3818 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"57b3818\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img11.png\" class=\"attachment-full size-full wp-image-95840\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4db98c8 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4db98c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9233462\" data-id=\"9233462\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ba2b38 elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"8ba2b38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Other examples of operations the voice assistant covers include managing users\u2019 cards, monthly budgeting, creating savings accounts with goal setting, making investments, and much more, all directly from the dialog box. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6b31af6\" data-id=\"6b31af6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13b877f elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"13b877f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here\u2019s an example of a <strong>conversation for reporting and blocking a lost card.<\/strong> The assistant guides a user through identifying the missing card and provides information for the next steps, including ordering a new card at the nearest branch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f280f0d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f280f0d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b8a0d67\" data-id=\"b8a0d67\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-debb652 elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-image\" data-id=\"debb652\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img12.png\" class=\"attachment-full size-full wp-image-95841\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bed4e1b\" data-id=\"bed4e1b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92ebcfe elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"92ebcfe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img13.png\" class=\"attachment-full size-full wp-image-95842\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4f33c0c\" data-id=\"4f33c0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445f2d3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"445f2d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img14.png\" class=\"attachment-full size-full wp-image-95843\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0788b7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0788b7e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5f6d92d\" data-id=\"5f6d92d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9931d18 elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-image\" data-id=\"9931d18\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img15.png\" class=\"attachment-full size-full wp-image-95844\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-138e57a\" data-id=\"138e57a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba997a6 elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"ba997a6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img16.png\" class=\"attachment-full size-full wp-image-95845\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1661037\" data-id=\"1661037\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ce195c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"4ce195c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"970\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img17.png\" class=\"attachment-full size-full wp-image-95846\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-771627c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"771627c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c3dde3a\" data-id=\"c3dde3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2c84ea elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"e2c84ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An experimental AI-driven chatbot has been a resounding success with users, resulting in a <strong>7%<\/strong> boost in a 30-day retention rate. After making this feature available for all the users, our client also saw a noticeable increase in customer loyalty and satisfaction, measured in Net Promoter Score (NPS), which went up by <strong>34%<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0784549 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0784549\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e09d1ca\" data-id=\"e09d1ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fef71c3 elementor-absolute elementor-hidden-mobile elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"fef71c3\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3caf8a4 elementor-absolute elementor-hidden-mobile elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"3caf8a4\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5dd4713 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dd4713\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-457a324\" data-id=\"457a324\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71ed7ad heading-3 elementor-widget elementor-widget-heading\" data-id=\"71ed7ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Before<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681282b elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-laptop__width-inherit gray-light body elementor-widget elementor-widget-text-editor\" data-id=\"681282b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Old chatbot could cover only the most rudimentary user queries<\/li>\n \t<li>37% of queries escalated to human support<\/li>\n \t<li>Text-based communication with the application<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-70efa2d\" data-id=\"70efa2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15c79c1 heading-3 elementor-widget elementor-widget-heading\" data-id=\"15c79c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b8e8fd elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"8b8e8fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Advanced demand forecasting with a deep learning engine at its core<\/li><li>New chatbot can serve as a personal financial advisor<\/li><li>2% of user queries get to the client\u2019s call center<\/li><li>Interaction with the app through a voice assistant<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9498944 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9498944\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa64961\" data-id=\"fa64961\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2f26148 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f26148\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:0.01}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-346333c\" data-id=\"346333c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aded4d6 elementor-widget__width-initial elementor-widget-tablet__width-inherit heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"aded4d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business value<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b3af74\" data-id=\"3b3af74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7741e6 elementor-widget-tablet__width-inherit white body elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a7741e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>The first<\/strong> gen AI-driven personal financial advisor in the Czech mobile banking market<\/li><li><strong>60%<\/strong> step-up in First Contact Resolution (FCR)<\/li><li><strong>75%<\/strong> increase in Query Deflection Rate<\/li><li><strong>7%<\/strong> boost in a 30-day retention rate<\/li><li><strong>34%<\/strong> rise in Net Promoter Score (NPS)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca4f7ec elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ca4f7ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-619a275\" data-id=\"619a275\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5dac1fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dac1fe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2f32322\" data-id=\"2f32322\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b50765 heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"5b50765\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multiplier effect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5317524 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"5317524\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1d494e2\" data-id=\"1d494e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93d843b elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-widget-widescreen__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"93d843b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As much as conversational AI in finance is reshaping the banking sector, it\u2019s also changing the game for other domains, from healthcare and ecommerce to manufacturing and logistics. If your app implies communicating with end users, it has<strong> room for gen AI adoption.<\/strong><\/p><p>Conversational AI enables your app to intelligently process users\u2019 needs on the fly. Just like saying \u201cI\u2019ve lost my card\u201d initiates a card-blocking procedure, <a href=\"https:\/\/www.instinctools.com\/blog\/ai-development\/\" target=\"_blank\" rel=\"noopener\">AI<\/a> streamlines critical processes in other industries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-182d6b2 image-col-skew_new\" data-id=\"182d6b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46aa839 elementor-widget elementor-widget-image\" data-id=\"46aa839\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1130\" height=\"604\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/08\/conversational-ai-chatbot-for-a-european-bank-img19.png\" class=\"attachment-full size-full wp-image-95848\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bf884a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7bf884a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38578ae8\" data-id=\"38578ae8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cd88622 elementor-widget elementor-widget-shortcode\" data-id=\"2cd88622\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"73393\" class=\"elementor elementor-73393\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5585bb7d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5585bb7d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-558ccb19\" data-id=\"558ccb19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4f645e4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f645e4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-225b1d73\" data-id=\"225b1d73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-263ec496 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"263ec496\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Related capabilities<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58a3e251 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58a3e251\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7a11caeb\" data-id=\"7a11caeb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-215c7889 elementor-widget elementor-widget-related_pages\" data-id=\"215c7889\" data-element_type=\"widget\" data-widget_type=\"related_pages.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-388ed160 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"388ed160\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-688512c0\" data-id=\"688512c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44661f4a elementor-widget elementor-widget-template\" data-id=\"44661f4a\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"81039\" class=\"elementor elementor-81039\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a59259c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a59259c\" data-element_type=\"section\" id=\"cases-form-title\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19976e5\" data-id=\"19976e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3ff9c7 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"c3ff9c7\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_green xl-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ca841b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca841b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27129d3\" data-id=\"27129d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e2563 elementor-absolute elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"f2e2563\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_gray draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af9609 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"2af9609\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"heading-2-regular\">Do you have a<\/span> similar project idea?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e36dca1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7e36dca1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7449ef\" data-id=\"f7449ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68cac322 elementor-widget elementor-widget-shortcode\" data-id=\"68cac322\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"70639\" class=\"elementor elementor-70639\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bba8c26 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bba8c26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a87c31a\" data-id=\"a87c31a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aff185d elementor-widget elementor-widget-custom_contact_form\" data-id=\"aff185d\" data-element_type=\"widget\" data-widget_type=\"custom_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div id=\"_contact-form\" class=\"anchor-section custom-contact-form  custom-contact-form--bottom\">\n\n            <div class=\"custom-contact-form__overlay\">\n                                <!--<div style=\"background-image: url('https:\/\/www.instinctools.com\/wp-content\/plugins\/inst-elementor\/widgets\/custom-contact-form\/bg.jpg');\"><\/div>-->\n\n                <div style=\"background-image: 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