{"id":91048,"date":"2024-03-29T14:53:11","date_gmt":"2024-03-29T11:53:11","guid":{"rendered":"https:\/\/www.instinctools.com\/?p=91048"},"modified":"2025-01-28T12:13:46","modified_gmt":"2025-01-28T09:13:46","slug":"software-delivery-manager","status":"publish","type":"post","link":"https:\/\/www.instinctools.com\/blog\/software-delivery-manager\/","title":{"rendered":"Not to Be Sniffed At: When Do You Need a Software Delivery Manager?"},"content":{"rendered":"\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Contents<\/h2><ul><li><a href=\"#h-who-is-a-software-delivery-manager\" data-level=\"2\">Who is a software delivery manager?<\/a><\/li><li><a href=\"#h-four-scenarios-when-a-service-delivery-manager-is-a-mandatory-role\" data-level=\"2\">Four scenarios when a service delivery manager is a mandatory role<\/a><\/li><li><a href=\"#h-software-delivery-manager-responsibilities-everything-everywhere-all-at-once\" data-level=\"2\">Software delivery manager responsibilities: everything, everywhere, all at once<\/a><\/li><li><a href=\"#h-head-to-head-comparison-service-delivery-manager-vs-project-manager\" data-level=\"2\">Head-to-head comparison: service delivery manager vs. project manager<\/a><\/li><li><a href=\"#h-long-lasting-benefits-of-having-a-dm-on-board\" data-level=\"2\">Long-lasting benefits of having a DM on board<\/a><\/li><li><a href=\"#h-would-you-turn-down-the-opportunity-to-multiply-your-project-s-value-when-it-s-just-a-click-away\" data-level=\"2\">Would you turn down the opportunity to multiply your project\u2019s value when it\u2019s just a click away?<\/a><\/li><li><a href=\"#h-faq\" data-level=\"2\">FAQ<\/a><\/li><\/ul><\/div>\n\n\n\n<p>Managing numerous in-house and outsourced development teams within a long-term strategic partnership is too big of a burden to bear. Who on earth can seamlessly assemble project teams, establish smooth communication between them, mitigate risks, and give strategic advice on software development at a scale of two and more full-fledged projects?&nbsp;<\/p>\n\n\n\n<p>A software delivery manager can become your silver bullet for dealing with a diverse range of challenges. What value does this role bring to a project, and in which scenarios is a need for a service delivery manager non-negotiable?&nbsp;<\/p>\n\n\n\n<p>Our leading delivery managers and the head of the Delivery unit have given in-depth, yet easy-to-grasp answers to those questions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-who-is-a-software-delivery-manager\">Who is a software delivery manager?<\/h2>\n\n\n\n<p>The delivery manager (DM) at the software services company is a multifaceted expert, who ensures the client gets a digital product that fully meets both technological and business expectations. The cooperation spans over<strong> <\/strong>various projects<strong>.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Usually, delivery managers are senior and lead specialists with tech, strategizing, and project coordination backgrounds and have 8+ years of proven experience in a managing position.<\/p>\n<cite>\u2014 Konstantin Nikitin, Delivery Manager, *instinctools<\/cite><\/blockquote>\n\n\n\n<p>A role with such an impressive track record may look like an eye-catching marketing hook that turns into a pumpkin the moment those delivery management specialists have to deal with real-life head-scratchers on the projects. So do those unicorns even exist?&nbsp;<\/p>\n\n\n\n<p>Professionals whose background and accomplishments speak for themselves arise in companies known for decades-long experience in <a href=\"https:\/\/www.instinctools.com\/iot-software-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital product engineering<\/a> and building their own <a href=\"https:\/\/www.instinctools.com\/delivery-framework\/\" target=\"_blank\" rel=\"noreferrer noopener\">delivery frameworks<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1600\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/01\/dodge-the-bumps_-why-do-enterprise-projects-fail-and-how-to-prevent-it__04-1.jpg\" alt=\"Instinctools' custom software delivery model\" class=\"wp-image-99439\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-four-scenarios-when-a-service-delivery-manager-is-a-mandatory-role\">Four scenarios when a service delivery manager is a mandatory role<\/h2>\n\n\n\n<p>As a DM has a knack for tackling a broad range of tasks, this role will resonate with your needs in several cases.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Have several project teams<\/strong>. <br><br>The delivery manager is at the helm of efficient strategic oversight of different development teams and talent rotation to achieve desirable outcomes.<br><br>One of our clients started small, partnering with *instinctools to create an app for in-store consultants. But what began as a single project quickly evolved into a thriving collaboration. Today, we\u2019re supporting them with<a href=\"https:\/\/www.instinctools.com\/success-stories\/ecommerce-ecosystem-development\/\" target=\"_blank\" rel=\"noreferrer noopener\"> multiple teams<\/a> working on a customer-facing mobile app, a custom ERP, an inventory management system, tailored healthcare software for specific countries, and even a website migration from WordPress to Shopify.<br><br><\/li>\n\n\n\n<li><strong>Need to align in-house and outsourced development<\/strong>. <br><br>With a massive backlog hanging over your head, you might seek support from the outside to bring all your project ideas to life. By delegating some engineering initiatives to dedicated teams outside your company, you\u2019ll need a high-level role, such as a DM, to ensure efficient collaboration between in-house and outsourcing teams.<br><br>With a strict trade show deadline and only one sample robot for teams spread across different countries, our client, <a href=\"https:\/\/www.instinctools.com\/success-stories\/web-app-for-robotics-manufacturer\/\" target=\"_blank\" rel=\"noreferrer noopener\">a robotics manufacturer<\/a>, was under immense pressure. <br><br>When our Delivery Manager noticed the client\u2019s team falling behind schedule, we quickly stepped in to create a custom emulator for robot testing. This solution not only resolved the bottleneck but also accelerated the entire process, ensuring the project stayed on track. It was a testament to how technical expertise and proactive support can turn potential setbacks into success stories.<br><br><\/li>\n\n\n\n<li><strong>Require industry-specific knowledge<\/strong>. <br><br>A delivery manager with years-long hands-on experience in your business domain or related fields is a guarantee that your projects are moving in the right direction and will bring you the expected results.\u00a0\u00a0<br><br>This was the case for one of the first white label crypto exchanges in the EAEU countries. To make crypto transactions as reliable and trustworthy as fiat ones, they needed a seasoned tech partner with experience in meeting country-specific crypto regulations and establishing secure integrations with banking and payment systems. Thanks to the industry experts\u2019 commitment, the software seamlessly fit FATF and Visa requirements and passed the Ernst &amp; Young software quality audit.<br><br><\/li>\n\n\n\n<li><strong>Look for a long-term strategic partnership<\/strong>. <br><br>DM\u2019s participation in planning sessions and their ability to delve into the business and technical aspects of the future digital product and then combine them is a sure-fire way to broaden the horizons for your products and win more customers\u2019 hearts and wallets.<br><br>Let\u2019s take one of our <a href=\"https:\/\/www.instinctools.com\/machine-learning-consulting-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI projects<\/a> as an example. A Czech bank was eager to ride the wave of conversational AI and sought a top-tier partner to make it happen. We started by enriching their customer support chatbot with NLP and gen AI capabilities. Knowing that the technologies had already stepped further and could deliver more value, the DM suggested taking the chatbot idea to the next level. Hence, we also added a personalized <a href=\"https:\/\/www.instinctools.com\/success-stories\/conversational-ai-chatbot-for-a-bank\/\" target=\"_blank\" rel=\"noreferrer noopener\">virtual financial advisor<\/a> feature available for users who gave explicit consent to access some of their profile data. &nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cta-blog-block-cta cta-blog\"><span class=\"draw draw_color-right draw_undefined\"><\/span><span class=\"draw draw_color-left draw_gray\"><\/span><div class=\"cta-blog__wrap\"><div class=\"cta-blog__left\" style=\"max-width:367px\"><p class=\"cta-blog__title\">Feel like one of these scenarios is yours?<\/p><p class=\"cta-blog__desc\"><\/p><\/div><div class=\"button button_undefined button_bg-gray cta-blog__btn\"><a href=\"#contact-form\" class=\"link-anchor\" target=\"_self\" rel=\"noopener\">Let\u2019s discuss<\/a><\/div><\/div><div class=\"cta-blog__form form_light\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-software-delivery-manager-responsibilities-everything-everywhere-all-at-once\">Software delivery manager responsibilities: everything, everywhere, all at once<\/h2>\n\n\n\n<p>Thanks to their battle-tested knowledge of business, tech, project and people management, software delivery managers become universal soldiers capable of handling a medley of tasks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-setting-up-several-project-teams\">Setting up several project teams<\/h3>\n\n\n\n<p>Delivery managers take care of the aspects that contribute to consistent, high-quality software product delivery and crafting a sustainable solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing team members with the required skill set and level of expertise<\/li>\n\n\n\n<li>Ensuring flexibility in scaling the development teams up and down<\/li>\n\n\n\n<li>Defining responsibility areas for project managers and tech leads<\/li>\n\n\n\n<li>Establishing smooth and transparent workflows for each project<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-creating-a-dynamic-delivery-environment-with-effective-communication-between-in-house-and-outsourced-teams\">Creating a dynamic delivery environment with effective communication between in-house and outsourced teams<\/h3>\n\n\n\n<p>A delivery manager has a hand in identifying the client\u2019s expectations about the projects and setting up corresponding agreements. Software delivery manager skills enable them to choose the appropriate communication format to keep internal, external, and mixed development teams in the loop.&nbsp;<\/p>\n\n\n\n<p>Having high-level project ownership, the delivery manager continuously and proactively monitors key priority areas, such as client satisfaction and customer expectations.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-cef3b5a6139bebcfa9a926cbbab9f5ab\" style=\"color:#99cc00\"><strong><em>The delivery manager ensures your projects are rolled out successfully and remain up to par throughout their lifetime.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>With such an approach, clients can rest assured that all the agreements will be fulfilled, leading to the expected result on time and on budget. Here\u2019s how one of our clients describes cooperation with *instinctools:&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>When the partner is good, things are just getting done. And that was the case with *instinctools. <\/p>\n<cite>\u2014 Dimitri Popolov, Research Data &amp; Systems Manager, CANet<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-undertaking-strategic-planning-within-the-projects-micro-contexts-and-macro-business-context\">Undertaking strategic planning within the projects\u2019 micro contexts and macro business context<\/h3>\n\n\n\n<p>As a tech expert with years of experience and a project management professional, the delivery manager is <strong>well-versed in the projects\u2019 business and technical aspects<\/strong>. Moreover, since operational tasks are covered by the project managers and other roles within the <a href=\"https:\/\/www.instinctools.com\/dedicated-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">dedicated teams<\/a>, the DM can focus on analyzing the bigger picture.&nbsp;<\/p>\n\n\n\n<p>Through a deep exploration of the client\u2019s business background and domain-specific data, the delivery manager ties the micro-level projects\u2019 contexts and the client\u2019s macro-level business backdrop together to draw up relevant mid- and long-term plans for the projects\u2019 evolution.<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#809cd0\"><strong>Case in point<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#809cd0\">Hiring a <strong>DM with solid domain expertise<\/strong> is one of the ways to fast-track your <a href=\"https:\/\/www.instinctools.com\/software-product-development-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital product engineering<\/a>. Proceeding with the example of the e-health platform for CANet we mentioned earlier, the role of a service delivery manager, skilled in laying hold of the business side and guiding digital <a href=\"https:\/\/www.instinctools.com\/healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare projects<\/a>, was crucial. The DM quickly got to the heart of the project and brought it to the team, greatly facilitating the whole delivery process.<\/p>\n\n\n\n<p>See the birth of a <strong>virtual platform<\/strong> for clinics, research centers, and patients that <strong>rewired the monitoring of patients with complex cardiovascular conditions in the entire country<\/strong>. Read the full case study&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-uncovering-and-preventing-strategic-risks\">Uncovering and preventing strategic risks<\/h3>\n\n\n\n<p>To help you excel in a risk-prone world, delivery managers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scan economic, political, industrial, regulatory, and other <strong>external changes<\/strong>&nbsp;<\/li>\n\n\n\n<li>Spot <strong>internal risk-bearing issues<\/strong> at the feedback sessions with the client, at the teams\u2019 retrospectives, and during the one-on-one meetings with employees&nbsp;<\/li>\n\n\n\n<li>Evaluate the likelihood and severity of each risk and build a <strong>risk matrix<\/strong> for each project<\/li>\n\n\n\n<li>Create comprehensive <strong>risk management plans<\/strong> with clearly defined roles and responsibilities within the team<\/li>\n\n\n\n<li>Plan <strong>risk scenarios<\/strong> for each case and connect them within the overall company\u2019s resilience agenda<\/li>\n\n\n\n<li>Factor in these risk scenarios to <strong>proactively reduce the likelihood or impact of high risks<\/strong><\/li>\n\n\n\n<li>Update the <strong>risk register<\/strong> regularly to reflect the latest information and status of each risk&nbsp;<\/li>\n\n\n\n<li>Implement <strong>risk reporting mechanisms<\/strong> to keep all stakeholders informed<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-fe8a3d8ffa39cf277d92c8e2de9786eb\" style=\"color:#99cc00\"><strong><em>Empowering your projects to tackle a slew of risks today to secure a resilient future showcases the exceptional skill of the delivery manager.<\/em><\/strong><\/p>\n\n\n\n<p>At *instinctools, we adhere to the adaptive delivery approach which implies running regular reviews and feedback sessions with stakeholders to engage them in risk management and foster a culture of continuous improvement and risk awareness.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/03\/not-to-be-sniffed-at_-when-do-you-need-a-software-delivery-manager__03-1024x683.png\" alt=\"The escalation process within the adaptive delivery approach\" class=\"wp-image-91050\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-guiding-change-management-initiatives\">Guiding change management initiatives<\/h3>\n\n\n\n<p>Delivery managers are the ones accountable for strategizing and driving change management programs.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Where does a client want to go with these projects? How ready are they to go there? What do the client\u2019s in-house and dedicated teams have to do to get there?\u201d By answering these questions and regularly reviewing the answers, the DM identifies the most beneficial model for a change management initiative.<\/p>\n<cite>\u2014 Aleksej Morskoj, Delivery Manager, *instinctools<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"732\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2024\/03\/not-to-be-sniffed-at_-when-do-you-need-a-software-delivery-manager__04-1024x732.png\" alt=\"McKinsey, three models for change management programs\" class=\"wp-image-91051\"\/><\/figure>\n\n\n\n<p>Our clients\u2019 cases reveal that in uncertain market conditions, even enterprise-grade companies are more likely to choose a linear or geometric model than a bold big-bang move.<\/p>\n\n\n\n<div class=\"wp-block-cta-blog-block-cta cta-blog\"><span class=\"draw draw_color-right draw_undefined\"><\/span><span class=\"draw draw_color-left draw_gray\"><\/span><div class=\"cta-blog__wrap\"><div class=\"cta-blog__left\" style=\"max-width:367px\"><p class=\"cta-blog__title\">Discover why our client decided to move slowly but surely on their way to legacy system modernization<\/p><p class=\"cta-blog__desc\"><\/p><\/div><div class=\"button button_undefined button_bg-gray cta-blog__btn\"><a href=\"https:\/\/www.instinctools.com\/success-stories\/legacy-system-modernization-for-a-global-software-licensing-company\/\" class=\"\" target=\"_blank\" rel=\"noopener\">Read the case study\u00a0\u00a0<\/a><\/div><\/div><div class=\"cta-blog__form form_light\"><\/div><\/div>\n\n\n\n<p>Besides firing up change programs, the service delivery manager regularly evaluates their efficiency by scanning project success on three levels monthly or quarterly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initiative level<\/strong> that includes tracking the projects\u2019 milestones, resource allocation, budget expenditure, and delivery deadlines<\/li>\n\n\n\n<li><strong>Business performance level<\/strong> with key outcomes such as costs, revenue, etc.<\/li>\n\n\n\n<li><strong>Value level, <\/strong>helping constantly focus on stakeholders&#8217; ultimate goals&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Based on the results, the software delivery manager brings in subject matter experts when necessary and dynamically tailors the change program to the updated project status, stakeholders\u2019 goals, market demand, etc. <a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmg\/fi\/pdf\/2024\/10\/fi-global-tech-report-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">KPMG<\/a> research pinpoints that initiatives that constantly align their daily decisions with long-term strategic goals and follow an \u201calways-on\u201d approach to performance management increase their odds of flourishing by 12%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-driving-knowledge-sharing-with-a-client-at-the-tech-and-product-levels\">Driving knowledge sharing with a client at the tech and product levels<\/h3>\n\n\n\n<p>Early-initiated knowledge sharing contributes to optimizing the whole delivery process. Here\u2019s a real-life example.<\/p>\n\n\n\n<p>When working on <a href=\"https:\/\/www.instinctools.com\/success-stories\/ecommerce-ecosystem-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">multiple related projects<\/a> for an eyewear manufacturer and retailer, our delivery manager created a single, easily accessible knowledge base from the ground up. Encouraging knowledge sharing and accurate, detailed documentation allowed the team to run regular architecture assessments and implement new features without breaking a beat in the rolled-out applications.<\/p>\n\n\n\n<p>Following knowledge-sharing best practices, the delivery manager is responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assisting in creating a <strong>single knowledge base<\/strong>&nbsp;<\/li>\n\n\n\n<li>Providing consistent and <strong>all-encompassing project documentation<\/strong><\/li>\n\n\n\n<li>Organizing <strong>technical and product round-table discussions<\/strong> to ensure regular knowledge transfer to the client\u2019s team<\/li>\n<\/ul>\n\n\n\n<p>Such an approach results in maintaining staff productivity and development speed regardless of changes in team composition both on the vendor\u2019s and client\u2019s sides. The clients get software solutions that are easy-to-grasp and support for newly onboarded software developers. You can even switch to another tech partner with no disruption in your development plans.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-monitoring-the-team-health\">Monitoring the team health<\/h3>\n\n\n\n<p>Last but far from least, the DM stands behind tracking project teams\u2019 health, as healthy teams deliver <a href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/organizational-health-is-still-the-key-to-long-term-performance\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"broken_link\">three times the total shareholder returns<\/a> (TSR) compared to unhealthy ones.&nbsp;<\/p>\n\n\n\n<p>By running monthly or quarterly checks of vital areas, such as motivation and communication within the teams, the delivery manager ensures the client has the right talents on board to execute their strategy successfully.<\/p>\n\n\n\n<p>The bottom-up approach, when team members proactively suggest improvements is also possible. In such cases, the DM is the one who collects ideas, escalates issues, and supervises changes\u2019 adoption.<\/p>\n\n\n\n<div class=\"wp-block-cta-blog-block-cta cta-blog\"><span class=\"draw draw_color-right draw_undefined\"><\/span><span class=\"draw draw_color-left draw_gray\"><\/span><div class=\"cta-blog__wrap\"><div class=\"cta-blog__left\" style=\"max-width:367px\"><p class=\"cta-blog__title\">Still have questions about the DM\u2019s key responsibilities? <\/p><p class=\"cta-blog__desc\"><\/p><\/div><div class=\"button button_undefined button_bg-gray cta-blog__btn\"><a href=\"#contact-form\" class=\"link-anchor\" target=\"_self\" rel=\"noopener\">Fire away<\/a><\/div><\/div><div class=\"cta-blog__form form_light\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-head-to-head-comparison-service-delivery-manager-vs-project-manager\">Head-to-head comparison: service delivery manager vs. project manager<\/h2>\n\n\n\n<p>The delivery manager\u2019s strengths and the value they add to the project become more vivid when compared to another role within the development team. That\u2019s how *instinctools\u2019 service delivery director outlines the differences between DM and PM.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Criteria \/ Role<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Project manager<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Service delivery manager<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Background<\/td><td class=\"has-text-align-center\" data-align=\"center\">PMs don\u2019t usually have a solid technical background. However, their role requires them to know the solution\u2019s basic architectural aspects.<\/td><td class=\"has-text-align-center\" data-align=\"center\">DMs commonly grow out of senior tech experts, whose expertise extends beyond basic technical concepts and who can dive deep into the solution\u2019s architecture.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Operating context<\/td><td class=\"has-text-align-center\" data-align=\"center\">PMs operate at the project\u2019s micro level; they are in charge of a specific project, its team dynamics, and timelines.&nbsp;<\/td><td class=\"has-text-align-center\" data-align=\"center\">DMs take the projects\u2019 micro levels into account while overseeing the macro business level. They work on the strategic product vision to align it with the client\u2019s business plans and ambitions.&nbsp;<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Planning focus<\/td><td class=\"has-text-align-center\" data-align=\"center\">PMs do short- and mid-term planning within a particular project.<\/td><td class=\"has-text-align-center\" data-align=\"center\">DMs create long-term strategies for several complex projects.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">The number of teams under management<\/td><td class=\"has-text-align-center\" data-align=\"center\">PMs are responsible for one dedicated team.<\/td><td class=\"has-text-align-center\" data-align=\"center\">DMs are experienced in managing several development teams within multiple projects.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-long-lasting-benefits-of-having-a-dm-on-board\">Long-lasting benefits of having a DM on board<\/h2>\n\n\n\n<p>Hiring a service delivery manager may seem pricey until you have evidence of the value this role brings to the table:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unwavering focus on providing expected business value<\/strong>. A delivery manager maintains a clear vision of your long-term projects, helping them stay on the right track and bring much-coveted results.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Hitch-free <\/strong><strong>delivery processes<\/strong><strong> at the scale of multiple projects<\/strong>. As a high-level firefighter, a DM removes any bottlenecks, be it technology hurdles, staff issues, or communication difficulties.<\/li>\n\n\n\n<li><strong>Seamless collaboration between in-house and outsourced teams<\/strong>. The efficiency of cross-team communication and team health can impact the projects\u2019 results positively or negatively. A delivery manager covers these areas, eliminating internal factors of the projects\u2019 failure.<\/li>\n\n\n\n<li><strong>New growth opportunities in your domain<\/strong>. Backed up with DM\u2019s industry-specific knowledge and strategic advising, you can easily unlock new evolution and ROI-generating scenarios.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cta-blog-block-cta cta-blog\"><span class=\"draw draw_color-right draw_undefined\"><\/span><span class=\"draw draw_color-left draw_gray\"><\/span><div class=\"cta-blog__wrap\"><div class=\"cta-blog__left\" style=\"max-width:367px\"><p class=\"cta-blog__title\">Want to reap these benefits? <\/p><p class=\"cta-blog__desc\"><\/p><\/div><div class=\"button button_undefined button_bg-gray cta-blog__btn\"><a href=\"#contact-form\" class=\"link-anchor\" target=\"_self\" rel=\"noopener\">Reach out<\/a><\/div><\/div><div class=\"cta-blog__form form_light\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-would-you-turn-down-the-opportunity-to-multiply-your-project-s-value-when-it-s-just-a-click-away\">Would you turn down the opportunity to multiply your project\u2019s value when it\u2019s just a click away?<\/h2>\n\n\n\n<p>Imagine having a committed \u2018someone\u2019 who takes care of the project vision\u2019s consistency, monitors development team dynamics at several projects, ensures seamless communication between all the stakeholders, and handles unexpected challenges \u2013 all within delivery deadlines and estimated budget. Developing and rolling out a software solution with such an expert will be a breeze for sure. And that\u2019s the reality waiting for you, with *instinctools\u2019 delivery manager on board.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cta-blog-block-cta cta-blog\"><span class=\"draw draw_color-right draw_undefined\"><\/span><span class=\"draw draw_color-left draw_gray\"><\/span><div class=\"cta-blog__wrap\"><div class=\"cta-blog__left\" style=\"max-width:367px\"><p class=\"cta-blog__title\">Need help with juggling multiple projects? <\/p><p class=\"cta-blog__desc\"><\/p><\/div><div class=\"button button_undefined button_bg-gray cta-blog__btn\"><a href=\"#contact-form\" class=\"link-anchor\" target=\"_self\" rel=\"noopener\">Contact us<\/a><\/div><\/div><div class=\"cta-blog__form form_light\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faq\">FAQ<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1711712758202\"><strong class=\"schema-faq-question\">What is the role of a software delivery manager?<\/strong> <p class=\"schema-faq-answer\">A delivery manager is an expert whose skill set combines technical and managerial aspects as well as deep domain knowledge. They ensure a client gets a digital product that fully meets their tech and business expectations.<br\/>Delivery manager roles and responsibilities in software development life cycle can vary, but at *instinctools, we provide:<br\/><br\/>&#8211; Coordinators to manage project managers within several projects<br\/>&#8211; Visionary leaders to uncover new value-creation opportunities on your project journey<br\/>&#8211; Responsible for the entire delivery as the main driver of your software solution to success\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711712787929\"><strong class=\"schema-faq-question\">Is a delivery manager the same as a project manager?\u00a0<\/strong> <p class=\"schema-faq-answer\">The service delivery manager can take over the PM\u2019s responsibilities, but the capabilities of the former span much broader. Most importantly, a DM takes over multiple projects, not just one, as a PM does. Thanks to their extensive background, DMs have a deep understanding of the solution\u2019s architecture and business analysis-related questions and can outline the project vision. They also focus on the long-term plans rather than on short- and mid-term planning.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Looking for a project team role with both tech, strategizing, and managerial expertise? 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