{"id":70000,"date":"2019-11-17T14:03:00","date_gmt":"2019-11-17T11:03:00","guid":{"rendered":"https:\/\/www.instinctools.com\/?post_type=clients&p=70000"},"modified":"2025-07-15T16:16:26","modified_gmt":"2025-07-15T13:16:26","slug":"user-support-system-for-daimler","status":"publish","type":"success-stories","link":"https:\/\/www.instinctools.com\/success-stories\/user-support-system-for-daimler\/","title":{"rendered":"User Support Platform For a World-Leading Premium Cars Manufacturer"},"content":{"rendered":"\t\t
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User Support Platform For a World-Leading Premium Cars Manufacturer <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How implementing a web-based support system with a single content repository and unlimited access to training materials enabled Mercedes-Benz Group AG to accelerate employee education and to improve overall procurement processes and accelerate employee education by 93%<\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Download PDF<\/span>\n <\/span>\n <\/a>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mercedes-Benz Group AG new global buying system GLOBUS has provided the company with an efficient organization of procurement processes all over the world.<\/p>

In order to ensure fast and comprehensive education and ongoing support of the system users, Mercedes-Benz Group AG<\/span> decided to develop and implement a special user support system. The main requirements to the system were its transparent structure and easy-touse interface which would allow users in various countries to use materials describing GLOBUS functioning. Besides, the system had to be compatible with the technology which GLOBUS itself was built.<\/p>

When looking on the other side of the process, it was necessary to organize a proper environment for multiple global content creators and translators which would streamline timely, consistent and reliable creation and delivery of the information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Approach<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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It was decided that the solution would be built on the pre-packaged CMS version of *instinctools\u2019 GateOne framework which meets all the requirements in the best way:<\/p>