{"id":103831,"date":"2025-06-26T12:26:02","date_gmt":"2025-06-26T09:26:02","guid":{"rendered":"https:\/\/www.instinctools.com\/?post_type=success-stories&#038;p=103831"},"modified":"2025-09-12T17:39:43","modified_gmt":"2025-09-12T14:39:43","slug":"ai-agents-based-customer-support-for-an-online-store","status":"publish","type":"success-stories","link":"https:\/\/www.instinctools.com\/success-stories\/ai-agents-based-customer-support-for-an-online-store\/","title":{"rendered":"AI Agents-Based Customer Support For an Online Store"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"103831\" class=\"elementor elementor-103831\" data-elementor-post-type=\"success-stories\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd488e6 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"4bd488e6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-352baa33\" data-id=\"352baa33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33b6c59e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33b6c59e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-11ffa7e2\" data-id=\"11ffa7e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b72ec35 elementor-widget__width-initial elementor-widget-tablet__width-inherit heading-1 elementor-widget elementor-widget-heading\" data-id=\"3b72ec35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">AI Agents-Based Customer Support For an Online Store Serving 3+ Million Customers Yearly<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7052603a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7052603a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1fed6974\" data-id=\"1fed6974\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef998f elementor-widget__width-initial elementor-widget-tablet__width-inherit lead elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ef998f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How delegating the support ticket triage groundwork to an AI multi-agent system empowered a US online store to process support requests <strong>4 times faster<\/strong> and accelerate first-response time by <strong>75%<\/strong> without hiring more customer support specialists.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1422c59b elementor-widget__width-initial elementor-widget-tablet__width-inherit lead elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1422c59b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry<\/strong>:<br \/>Ecommerce<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9ea5e elementor-widget__width-initial elementor-widget-tablet__width-inherit case-pdf-download elementor-mobile-align-center elementor-widget-widescreen__width-initial elementor-widget elementor-widget-global_button\" data-id=\"4c9ea5e\" data-element_type=\"widget\" data-widget_type=\"global_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"global-button-wrapper \">\n            <a href=\"#\" class=\"global-button global-button-link global-button-type-filled global-button-size-l \">\n                <span class=\"global-button-content-wrapper\">\n                    <span class=\"global-button-text\">Download<\/span>\n                                    <\/span>\n            <\/a>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df86f7a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-widescreen__width-initial case-tags elementor-widget elementor-widget-text-editor\" data-id=\"7df86f7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI Development<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f4634e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f4634e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363b0e77\" data-id=\"363b0e77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b19c9e8 elementor-widget elementor-widget-breadcrumbs\" data-id=\"6b19c9e8\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.instinctools.com\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-decf2a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"decf2a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d254c0f\" data-id=\"6d254c0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-702ec15e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"702ec15e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7d5bd36a\" data-id=\"7d5bd36a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ccf3636 heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"1ccf3636\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bca106e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bca106e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-69b4128\" data-id=\"69b4128\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43d5252 elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"43d5252\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When the number of customer support requests hits 5,000 per day and spikes up to 10,000 on Black Friday and holidays, mostly manual handling becomes a bottleneck. Delays, inconsistencies, and escalating costs snowball by the day. Our client, a US-based online store with over three million shoppers, felt the pressure where it hurt most: in operational efficiency and customer satisfaction score (CSAT).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-730ba4b\" data-id=\"730ba4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f2b8355 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2b8355\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a01b2d1\" data-id=\"a01b2d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-526d100 elementor-widget__width-initial elementor-widget-tablet__width-inherit heading-2-regular elementor-widget elementor-widget-heading\" data-id=\"526d100\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">What issues pushed them to <span>look beyond simply hiring more people? <\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1bdd1a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bdd1a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-44e82eb\" data-id=\"44e82eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11f9e1f elementor-widget-tablet__width-inherit heading-4-bold elementor-widget elementor-widget-heading\" data-id=\"11f9e1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Slow and costly process<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a91ba9e elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"a91ba9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On average, consumers expect their query to be answered within 5 minutes*. In the client\u2019s case, the waiting time could stretch to 12 minutes. This gap put the online store at risk of losing half their customer base, as only 1 in 2* shoppers is willing to stay with the company after a single poor support experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40eaa0c elementor-widget-tablet__width-inherit caption elementor-widget elementor-widget-text-editor\" data-id=\"40eaa0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>*<\/span>According to Zendesk\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-071028f elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"071028f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Operational capacity lagged far behind demand on all fronts. Besides spending 6\u201312 minutes per request, the client\u2019s support specialist managed to process only 50\u201370 tickets daily. Meanwhile, to satisfy the demand, they needed to cover 200+ tickets daily and at a much faster pace. Tripling the headcount might have closed the volume gap, but this costly measure still wouldn\u2019t resolve the slow response time issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b18ddeb\" data-id=\"b18ddeb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88d547a elementor-widget-tablet__width-inherit heading-4-bold elementor-widget elementor-widget-heading\" data-id=\"88d547a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Error-prone ticket categorization and prioritization<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d83bf elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"11d83bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Human agents sometimes mislabelled issues or overlooked important details when prioritizing tickets. These mistakes affected the first-response time, as the requests had to be recategorized and re-prioritized.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19715ed elementor-widget-tablet__width-inherit heading-4-bold elementor-widget elementor-widget-heading\" data-id=\"19715ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Slow knowledge scalability<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581fc5b elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"581fc5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each time new communication guidelines, return and refund policies, and other updates came in, customer support staff needed time to adjust their daily routine accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ed0aaa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed0aaa7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-35e87ca\" data-id=\"35e87ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ef91b0 elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"5ef91b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The client considered using <strong>AI virtual workers<\/strong> to address the pressing issues, but needed a reliable <a href=\"\/machine-learning-app-development-services\/\">AI engineering partner<\/a> to act on the idea. Inctinctools proved to be the one up for the task and assembled a dedicated team of AI engineers, QA specialists, and a project manager.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ba382ea elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1ba382ea\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11d8e107\" data-id=\"11d8e107\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8fb59b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fb59b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e8be3b\" data-id=\"2e8be3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18ca997 heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"18ca997\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-082f487\" data-id=\"082f487\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abcc777 elementor-widget-laptop__width-inherit body purple elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"abcc777\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Among the many forms AI virtual workers can take, we selected microservices-based <a href=\"\/ai-agent-development-services\/\">agentic AI<\/a> to transform the client\u2019s customer support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f94eab3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f94eab3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a19787b\" data-id=\"a19787b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ac43ba elementor-widget-laptop__width-inherit body purple elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8ac43ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI agents facilitate:<\/p><ul><li><strong>Real-time ticket triage<\/strong>. Tickets are categorized and routed in milliseconds upon arrival. Urgent issues are instantly flagged, improving the time to response.<\/li><li><strong>Consistent categorization and prioritization<\/strong>. AI agents treat every ticket objectively against the same standards, reducing errors\u200b.<\/li><li><strong>Always up-to-date expertise<\/strong>. New guidelines, policies, and rules are embedded in the AI models\u2019 databases and apply to support requests instantly.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a00906\" data-id=\"1a00906\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4279dba elementor-widget-laptop__width-inherit elementor-widget__width-initial elementor-widget-widescreen__width-inherit purple body elementor-widget elementor-widget-text-editor\" data-id=\"4279dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Microservice architecture, where each agent is implemented as an independent microservice, enables:<\/p><ul><li><strong>Fast development<\/strong>. The <a href=\"\/dedicated-teams\/\">dedicated team<\/a> can craft several AI agents in parallel.<\/li><li><strong>No tech stack lock-in<\/strong>. AI engineers build each agent using the ML models, programming languages, and libraries best suited for a particular role.<\/li><li><strong>On-demand system scalability<\/strong>. Microservices auto-scale up and down, readjusting to the workload, and can process thousands of tickets per minute.<\/li><li><strong>High system stability<\/strong>. If there\u2019re issues with one of the AI agents, it can be isolated without bringing down the whole system.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-542230d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"542230d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e1c12a2\" data-id=\"e1c12a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67d5f7a elementor-widget-laptop__width-inherit body purple .custom-ordered-list elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"67d5f7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After analyzing the client\u2019s customer support workflow, we suggested crafting <strong>six AI agents<\/strong> working within a multi-agent (MAS) pipeline:<\/p><ol><li><strong>An ingestion and pre-processing agent<\/strong> removes personally identifiable information (PII) and other sensitive data and attaches metadata important for prioritization, such as account tier.<\/li><li><strong>A categorization agent<\/strong> analyzes the request and puts it into a relevant issue category, say, \u2018wrong product,\u2019 \u2018delivery status,\u2019 \u2018billing issue,\u2019 etc. If the query doesn\u2019t fit the existing taxonomy, the agent escalates the ticket to human supervisors.<\/li><li><strong>A prioritization agent<\/strong> checks the text for urgency markers (words and phrases such as \u2018ASAP,\u2019 \u2018immediately,\u2019 \u2018I\u2019ve already written five times about this,\u2019 etc.), factors in metadata from the ingestion agent, and assigns priority level from P1 (Critical) to P4 (Low).<\/li><li><strong>A routing agent<\/strong> determines which of the available support teams or individual agents fits best for addressing the issue and assigns the task.<\/li><li><strong>A response drafting agent<\/strong> outlines a preliminary answer to the customer\u2019s query.<\/li><li><strong>An internal policy compliance checker agent<\/strong> inspects whether the proposed response aligns with the company\u2019s guidelines on communication with customers and other policies applicable to the issue, for example, return and refund rules.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4d86679\" data-id=\"4d86679\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd2ad9a elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-image\" data-id=\"cd2ad9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1090\" height=\"1860\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2025\/06\/ai-agents-based-customer-support-for-an-online-store-img1.png\" class=\"attachment-full size-full wp-image-103861\" alt=\"A vertical flowchart with purple rounded rectangles showing steps: Ingestion and pre-processing agent, Categorization agent, Prioritization agent, Routing agent, Response drafting agent, and Internal policy compliance checker agent. Side arrows point to Human agents and Support teams.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f64cca6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f64cca6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-75c2bcf0\" data-id=\"75c2bcf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28991bfa custom-ordered-list custom-ordered-list--big custom-ordered-list--purple heading-4-bold elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"28991bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h3 class=\"heading-4-bold\">Data classification and model training<\/h3><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-94ee42d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94ee42d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-90d1b3b blue\" data-id=\"90d1b3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11682a2 elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget-laptop__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"11682a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Most AI agents mentioned above were trained on <strong>thousands of past customer support tickets<\/strong>. However, training the internal policy compliance checker required a different approach. There simply weren\u2019t enough examples of requests that violated the company\u2019s guidelines to train the model effectively. To solve this, we generated a <strong>synthetic dataset of 2,000 conversations<\/strong> that deliberately broke internal guidelines around customer communication, returns and refunds, accessibility and inclusion, and other policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-289c6a6\" data-id=\"289c6a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6962de elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget-laptop__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b6962de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Once the datasets were ready, our team took on data analysis, classification, and labeling to create high-quality datasets for ML model training. As a result, we got a clear picture of the <strong>14 broad categories of customer support requests with 75 subcategories<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e0bf4cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0bf4cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d5489c\" data-id=\"3d5489c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-925c4e9 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-initial elementor-widget-tablet__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"925c4e9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1308\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2025\/06\/ai-agents-based-customer-support-for-an-online-store-img8.png\" class=\"attachment-full size-full wp-image-103911\" alt=\"A colorful, segmented radial chart shows customer inquiry categories, including delivery, returns, product issues, sales, and complaints, with each main category branching into specific topics such as return setup, product details, damage, cancellation, and billing.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6cf988 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c6cf988\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"1122\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2025\/06\/ai-agents-based-customer-support-for-an-online-store-img9.png\" class=\"attachment-full size-full wp-image-103913\" alt=\"A colorful pie chart categorizes customer inquiries: return\/refund, delivery question, damage\/defect, wrong product, not received, complaints, price match, product question, and sales. Each segment lists specific issue types, connected by lines with brief descriptions.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ea9c058 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea9c058\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ff0d2e3\" data-id=\"ff0d2e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bfbf81 elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"1bfbf81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The labeled and categorized data then served as the foundation for training the ML models at the core of AI agents. We decided to leverage the <strong>pretrained models<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-afeea4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"afeea4f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-86cfc65 purple\" data-id=\"86cfc65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e007df9 elementor-widget-laptop__width-inherit body elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e007df9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>GPT<\/strong> was a perfect fit for drafting a response agent, as the LLM excels at generating polite and brand-safe answers out of the box.<\/p><p><strong>BERT<\/strong> was a natural starting point for the other tasks, given that the model was already trained on the BookCorpus of 800M words and can outperform models like Claude, Llama, Mistral, and others on sentiment analysis tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de04c57\" data-id=\"de04c57\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3a07b9 elementor-widget-laptop__width-inherit body elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b3a07b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nevertheless, BERT didn\u2019t cut it as its inference speed (350 ms) wasn\u2019t fast enough to ensure a seamless customer experience. Therefore, we reevaluated available ML models and switched to <strong>DistilBERT<\/strong>, which retains 97% of BERT\u2019s language understanding but is 60% faster. In reality, the new model showed even better results \u2014 we decreased the <strong>inference speed to 98 ms<\/strong>.<\/p><p>Moving further, we evaluated the model\u2019s performance. \u2028It\u00a0showed <strong>87% accuracy<\/strong> in categorization, prioritization, routing tasks, and policy compliance checks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d8ed82f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8ed82f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fcf653d\" data-id=\"fcf653d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12ed986 elementor-widget__width-initial elementor-widget-tablet__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"12ed986\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While this level of accuracy was sufficient, we didn\u2019t stop there and leveraged retrieval augmented generation (RAG) to raise the bar even higher. For instance, we enabled more dynamic, context-aware reactions by allowing DistilBERT to access product reviews in real time. The <strong>accuracy of AI agents\u2019 outputs spiked to 92%<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b882e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b882e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-09ef742\" data-id=\"09ef742\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06f74e8 custom-ordered-list custom-ordered-list--big custom-ordered-list--purple heading-4-bold elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"06f74e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h3 class=\"heading-4-bold\">How our AI multi-agent system works in practice<\/h3><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db61815 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db61815\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a347ad\" data-id=\"1a347ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed44045 elementor-widget-laptop__width-inherit elementor-widget__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"ed44045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here\u2019s an example of our MAS handling a customer request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2babcbb elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"2babcbb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c483485 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c483485\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f02e31d\" data-id=\"f02e31d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-586c6e2 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-laptop__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"586c6e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1095\" height=\"2619\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2025\/06\/ai-agents-based-customer-support-for-an-online-store-img10.png\" class=\"attachment-full size-full wp-image-103912\" alt=\"A flowchart illustrates a customer support process, showing steps from support channels through ingestion, categorization, prioritization, routing, response drafting, policy checking, and possible escalation to a human supervisor. Steps are shown in rounded purple boxes.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-38bc074\" data-id=\"38bc074\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07526ea elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"07526ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>A VIP customer wrote to customer support on the website:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10a18bc elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"10a18bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hello, I placed an order two weeks ago. #382911-A, under jane.doe@example.com. The tracking still says \u2018label created\u2019. I just checked my credit card statement and I\u2019ve been charged twice \u2014 once on May 8 and again on May 9. My card ends in 3711. What\u2019s going on? Better sort it out fast.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b5876f elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"0b5876f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>ingestion and pre-processing agent<\/strong> removes the email and card\u2019s last digits as it\u2019s either personal or sensitive data. It also identifies the VIP account tier and attaches the corresponding meta tag to the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2099b50 elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"2099b50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Moving further, the <strong>categorization agent<\/strong> identifies intent as billing issues and delayed shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0dadd3 elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"e0dadd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Next, the <strong>prioritization agent<\/strong> steps in and factors in metadata and urgency indicators in the customer\u2019s request, such as \u201cbetter sort it out fast.\u201d Coupled with the VIP status, this ticket gets the highest priority level \u2013 P1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2272caf elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"2272caf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From there, the <strong>routing agent<\/strong> takes on and finds the right team to resolve the customer\u2019s issues. Since there\u2019re two problems, it auto-creates two linked sub-tickets and routes them to the billing and logistics departments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b57b439 elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"b57b439\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>response drafting agent<\/strong> generates a clear, action-oriented message designed to restore trust and resolve the issue quickly:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a831d55 elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"a831d55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hi Jane, thanks for reaching out, and I\u2019m really sorry for the confusion and delay. I\u2019ve located your order (#382911-A) and escalated it to our billing and logistics teams for immediate review. It appears you were accidentally charged twice, and we\u2019re processing a refund for the duplicate charge. You\u2019ll receive confirmation shortly. Meanwhile, I\u2019ve flagged your shipment for manual tracking so we can get it moving ASAP. Thanks again for your patience \u2014 we\u2019re on it!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92aaeee elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"92aaeee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>internal policy compliance checker agent<\/strong> verifies that the tone of voice adheres to brand standards, no PII is exposed, the refund policy is mentioned accurately, and handles the draft to a human in the loop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4bad0 elementor-widget-laptop__width-inherit lead elementor-widget elementor-widget-text-editor\" data-id=\"8a4bad0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All these operations, that previously took 6\u201312 minutes per each request, are now done within \u2028<strong>one (!) second<\/strong>. The <strong>customer support specialist only needs 1\u20133 minutes to review the AI-generated message and fine-tune it<\/strong>, if needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-716ce60 elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"716ce60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Such well-orchestrated human-AI agents collaboration enabled the client to <strong>reduce ticket handling time by 75%<\/strong>. An unaided support specialist could process a maximum of 70 tickets daily. With AI agents covering the groundwork, humans now each manage up to 250 tickets a day within the same working hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5460fed elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5460fed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91254f1\" data-id=\"91254f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42e6230 elementor-absolute elementor-hidden-mobile elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"42e6230\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c3836b elementor-absolute elementor-hidden-mobile elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"8c3836b\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c21d481 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c21d481\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b36982\" data-id=\"5b36982\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f22798d heading-3 elementor-widget elementor-widget-heading\" data-id=\"f22798d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Before<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e794f09 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-laptop__width-inherit gray-light body elementor-widget elementor-widget-text-editor\" data-id=\"e794f09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Human error-prone support request categorization, prioritization, and routing<\/li><li>Ticket processing time is 6\u201312 min<\/li><li>A single customer support specialist can process 50\u201370 tickets daily, depending on their complexity<\/li><li>Need to triple the headcount of their support team to tackle the rising number of requests efficiently<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-78f3f6d\" data-id=\"78f3f6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17e3fd1 heading-3 elementor-widget elementor-widget-heading\" data-id=\"17e3fd1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-158af2f elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget-laptop__width-inherit body elementor-widget elementor-widget-text-editor\" data-id=\"158af2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Near-zero error rate at any stage of support request processing<\/li><li>Ticket processing time is 1\u20133 min<\/li><li>With an AI multi-agent system handling the groundwork, \u2028a single customer support specialist can now process 200\u2013250 tickets daily<\/li><li>Support team seamlessly handles 4 times more tickets within the same working hours<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9498944 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9498944\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa64961\" data-id=\"fa64961\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2f26148 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f26148\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:0.01}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-346333c\" data-id=\"346333c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aded4d6 elementor-widget__width-initial elementor-widget-tablet__width-inherit heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"aded4d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business value<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b3af74\" data-id=\"3b3af74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7741e6 elementor-widget-tablet__width-inherit white body elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a7741e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Real-time<\/strong> ticket triage that was beyond the reach of mostly human-led customer support<\/li><li><strong>\u00d74 faster<\/strong> overall support request processing without increasing the number of customer support specialists<\/li><li><strong>75%<\/strong> reduction in first-response time<\/li><li><strong>15%<\/strong> CSAT uplift<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cac2b0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1cac2b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-493a016\" data-id=\"493a016\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d3db350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3db350\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0cbae32\" data-id=\"0cbae32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83f6aeb heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"83f6aeb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multiplier effect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9686563 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"9686563\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14bbb60\" data-id=\"14bbb60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1273052 elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-widget-widescreen__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"1273052\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer support isn\u2019t just a service touchpoint. It\u2019s what turns one-time buyers into repeat customers. In fact, 93%* of consumers are more likely to make repeat purchases from companies that offer excellent customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c67afa elementor-widget-tablet__width-inherit caption elementor-widget elementor-widget-text-editor\" data-id=\"1c67afa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>*<\/span>According to HubSpot\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a830513 elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-widget-widescreen__width-initial body elementor-widget elementor-widget-text-editor\" data-id=\"a830513\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>This impact goes far beyond retail<\/strong>. For companies from any industry, from healthcare to banking to logistics, the speed, quality, and responsiveness of customer support directly affect customer retention, operational efficiency, and overall business profitability.<\/p><p>AI agents offer a smart and cost-effective path forward, helping companies scale support operations without growing headcount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0308200 image-col-skew_new\" data-id=\"0308200\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3265b84 elementor-widget elementor-widget-image\" data-id=\"3265b84\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1130\" height=\"604\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2025\/06\/ai-agents-based-customer-support-for-an-online-store-img6.jpg\" class=\"attachment-full size-full wp-image-103869\" alt=\"A person in a suit points at a glowing virtual button labeled \u201cAI Agents,\u201d surrounded by hexagonal icons with \u201cAI\u201d connected by digital lines, representing artificial intelligence networking and technology integration.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bf884a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7bf884a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38578ae8\" data-id=\"38578ae8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cd88622 elementor-widget elementor-widget-shortcode\" data-id=\"2cd88622\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"73393\" class=\"elementor elementor-73393\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5585bb7d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5585bb7d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-558ccb19\" data-id=\"558ccb19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4f645e4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f645e4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-225b1d73\" data-id=\"225b1d73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-263ec496 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"263ec496\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Related capabilities<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58a3e251 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58a3e251\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7a11caeb\" data-id=\"7a11caeb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-215c7889 elementor-widget elementor-widget-related_pages\" data-id=\"215c7889\" data-element_type=\"widget\" data-widget_type=\"related_pages.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-388ed160 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"388ed160\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-688512c0\" data-id=\"688512c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44661f4a elementor-widget elementor-widget-template\" data-id=\"44661f4a\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"81039\" class=\"elementor elementor-81039\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a59259c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a59259c\" data-element_type=\"section\" id=\"cases-form-title\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19976e5\" data-id=\"19976e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3ff9c7 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"c3ff9c7\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_green xl-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ca841b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca841b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27129d3\" data-id=\"27129d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e2563 elementor-absolute elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-html\" data-id=\"f2e2563\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"draw draw_color-right draw_gray draw_not-hide\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af9609 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial heading-2-bold elementor-widget elementor-widget-heading\" data-id=\"2af9609\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"heading-2-regular\">Do you have a<\/span> similar project idea?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e36dca1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7e36dca1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7449ef\" data-id=\"f7449ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68cac322 elementor-widget elementor-widget-shortcode\" data-id=\"68cac322\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"70639\" class=\"elementor elementor-70639\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bba8c26 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bba8c26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a87c31a\" data-id=\"a87c31a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aff185d elementor-widget elementor-widget-custom_contact_form\" data-id=\"aff185d\" data-element_type=\"widget\" data-widget_type=\"custom_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div id=\"_contact-form\" class=\"anchor-section custom-contact-form  custom-contact-form--bottom\">\n\n            <div class=\"custom-contact-form__overlay\">\n                                <!--<div style=\"background-image: url('https:\/\/www.instinctools.com\/wp-content\/plugins\/inst-elementor\/widgets\/custom-contact-form\/bg.jpg');\"><\/div>-->\n\n                <div style=\"background-image: url('https:\/\/www.instinctools.com\/wp-content\/plugins\/inst-elementor\/widgets\/custom-contact-form\/bg.jpg');\"><\/div>\n            <\/div>\n\n            \n            <span class=\"draw draw_color-right draw_orange active\"><\/span>\n            <div class=\"container\">\n                <div class=\"custom-contact-form__wrap\">\n                                            <div class=\"custom-contact-form__head\">\n                                <div class=\"custom-contact-form__person\">\n                                    <div class=\"custom-contact-form__image\">   \n                                                                                    <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.instinctools.com\/wp-content\/uploads\/2022\/03\/anna-vasilevskaya.jpg\" width=\"450\" height=\"450\" alt=\"Anna Vasilevskaya\">\n                                                                \n                                    <\/div>\n\n                                    <div class=\"custom-contact-form__description body\">\n                                                                                <span class=\"custom-contact-form__name lead\"><strong>Anna Vasilevskaya<\/strong><\/span>\n                                        \n                                                                                    <span class='custom-contact-form__position'>Account Executive<\/span>                                                                            <\/div>\n                                <\/div>\n\n                            <div class=\"custom-contact-form__content\">\n                                \t\t<div data-elementor-type=\"page\" 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